Privacy Policy

Last updated: July 27, 2025

Jewarvalley Enterprises Private Limited, operating as Giftowant ("we," "us," or "our"), runs an e-commerce platform at www.giftowant.com specializing in corporate gifting and other gift products (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website - giftowant.com or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a personalized shopping experience, process orders, and improve our services. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, and shipping/billing address provided during account creation, order placement, or customer support interactions.
• Payment Information: Credit/debit card details, bank account information, UPI IDs, or other payment method details processed through our secure payment gateway.
• Corporate Gifting Information: Details such as company name, recipient names, addresses, and gift preferences provided for corporate orders.
• Account Information: Login credentials, order history, and preferences if you create an account on our website - giftowant.com.

Non-Personal Information

• Browsing Data: IP address, browser type, device information, operating system, and browsing behaviour (e.g., pages visited, time spent, and links clicked).
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance user experience and analyse Website performance.

Information from Third Parties

• We may receive information from third-party services (e.g., payment processors, shipping partners, or marketing platforms) to facilitate transactions or marketing campaigns.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill orders, including shipping, payment processing, and customer support.
• Personalization: To tailor product recommendations, promotions, and Website content based on your preferences and browsing history.
• Corporate Gifting Services: To customize and deliver corporate gift orders, including coordinating with recipients and managing bulk orders.
• Communication: To send order confirmations, shipping updates, promotional emails, and respond to inquiries (you may opt out of marketing communications at any time).
• Website Improvement: To analyze user behavior and improve our website’s functionality, design, and product offerings.
• Legal Compliance: To comply with applicable Indian laws, including the Information Technology Act, 2000, the DPDP Act, 2023, and other regulations, such as tax reporting or fraud prevention.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies, or IT service providers) who assist in operating our website and fulfilling orders. These providers are contractually obligated to protect your information and comply with Indian data protection laws.
• Corporate Gifting Partners: With third parties involved in fulfilling corporate gift orders, such as suppliers or logistics providers, to ensure timely delivery.
• Legal Requirements: When required by law, such as in response to a court order, government request, or to comply with obligations under the DPDP Act, 2023, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to compliance with applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and login details.
• Analyze Website traffic and user behavior.
• Deliver personalized advertisements.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain Website features. We obtain your consent for non-essential cookies as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

5. Data Security

We implement reasonable security practices and procedures as mandated by the Information Technology Act, 2000, and the DPDP Act, 2023, to protect your information, including:

• Encryption of sensitive data (e.g., payment details) using Secure Sockets Layer (SSL) technology.
• Regular security audits and updates to our systems.
• Restricted access to personal information by authorized personnel only.

While we strive to protect your data, no system is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Under the DPDP Act, 2023, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications via the unsubscribe link in emails or by contacting us.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Nominate: Designate a nominee to exercise your rights in case of your incapacity, as per the DPDP Act, 2023.

To exercise these rights, please contact our Data Protection Officer at privacy@giftowant.com.

7. International Data Transfers

If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We ensure that such transfers comply with the DPDP Act, 2023, and other applicable data protection laws, including implementing appropriate safeguards for cross-border data transfers.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or partner sites). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it in accordance with the DPDP Act, 2023.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements under Indian law. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date and, where required, seek your consent as per the DPDP Act, 2023.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Giftowant
SE20, Jaipuriya Sunrise Green, Ahinsa Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India
Email: giftowant@gmail.com
Phone: 9953693191

12. Grievance Redressal

If you have any grievances regarding the handling of your personal information, please contact our Grievance Officer:

Name: S. Singh Anand
Email: giftowant@gmail.com
Phone: +91-9953693191

We will address your concerns promptly in accordance with the DPDP Act, 2023.